Retail Compliance Resource Hub

Selling to Nordstrom requires EDI capability within 60 days of vendor setup, error-free ASNs matched to store and SKU level, floor-ready merchandise, and strict invoice formatting. Nordstrom uses an expense offset fee system rather than traditional chargebacks – fees start at $5 per EDI error and $25 per paper invoice. Vendors should treat the Nordstrom…

Selling to CVS Health requires full EDI compliance including GS1-128 labels and ASNs  for all vendors regardless of size, a mandate CVS enforced for small suppliers starting in 2024. CVS issues a Weekly Compliance Summary to flag deduction activity. Vendors must use 48″ × 40″ hardwood pallets, include legible bills of lading with every shipment,…

Selling to TJ Maxx requires meeting TJX Companies’ compliance standards across labeling, EDI invoicing, shipping routing, ticketing, and chargebacks. Vendors access all payment and order tools through the TJX Vendor Self-Service (VSS) portal and Oracle iSupplier system. Every deduction must be disputed individually. Understanding these requirements is the foundation of a profitable TJ Maxx partnership….

Selling to Walgreens requires full EDI compliance through SPS Commerce, ASNs transmitted at least 4 hours before DC delivery and 1 hour before store delivery, standard GMA 40″ × 48″ hardwood pallets (no CHEP or PECO), and appointment scheduling via SupplierNet’s IAS system. Walgreens grades vendors on compliance performance scorecards – repeated violations risk delisting….

Selling to Ulta Beauty requires meeting strict standards across six compliance categories – including shipping accuracy, fill rate, EDI/ASN performance, and labeling. Ulta notifies suppliers of infractions before applying chargebacks, giving a 60-day window to dispute. Suppliers must be EDI-capable within 30 days of signing a Vendor Purchasing Agreement and should monitor their compliance scorecard…

The top five Ulta Beauty chargebacks are shortage and overage deductions, inbound delivery violations, GS1-128 labeling defects, ASN and EDI errors, and invoice discrepancies. Ulta uses a tiered performance system with flat-fee fines for most categories, except shipping accuracy and fill rate violations which are measured by non-compliant units or cost of goods. Ulta gives…

Selling to Target requires mastering its On Time Fill Rate (OTFR) program and the expanded Perfect Order Program, which added new ASN accuracy and barcode compliance metrics in May 2025. Non-compliant shipments are penalized at 5% of COGS. Suppliers must hit 100% on-time and in-full targets, submit error-free ASNs before the in-yard date, and ensure…

The top five Target chargebacks are on-time shipping violations, fill rate failures, ASN availability errors, ASN accuracy defects, and physical barcode non-compliance. Target’s OTFR program penalizes non-compliant shipments at 5% of COGS with a $150 minimum, while the 2025 Perfect Order Program added per-carton fines of $0.75 for ASN and barcode issues. With over 250…

The top five Walmart chargebacks are OTIF violations, ASN and EDI errors, barcode and labeling defects, PO accuracy failures, and pallet and load non-compliance. Each is tied to Walmart’s OTIF or SQEP programs and carries specific financial penalties, ranging from 3% of COGS for OTIF failures to $200 per defect plus $1 per unit for…

Selling to Walmart requires meeting strict standards across two core programs: OTIF (On-Time In-Full) and SQEP (Supplier Quality Excellence Program). Failure to comply results in chargebacks of 3% of cost of goods on non-compliant shipments. Suppliers must maintain a 90% on-time rate, 95% in-full rate, and meet exact labeling, packaging, and EDI requirements to protect…

The top five Sephora chargebacks are shortage deductions, routing guide and delivery violations, carton and pallet labeling defects, ASN and EDI errors, and tester, damage, and RTV chargebacks. Sephora operates two separate dispute portals: the MAP Chargeback Portal for invoice and returns-related deductions, and the Capture Compliance Portal for all DED-coded compliance violations. Using the…

Selling to Sephora requires meeting detailed logistics, EDI, labeling, and product compliance standards outlined in the Sephora Brand Relations Handbook and Routing Guides. Compliance deductions (codes beginning with ‘DED’) are managed through the Capture Compliance Portal, while invoice deductions go through the MAP Chargeback Portal. Beyond operational compliance, Sephora enforces strict ingredient, packaging sustainability, and…

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Suppliers are all too familiar with chargebacks. There are many reasons they might occur, such as not submitting the appropriate EDI transactions, sending the shipment behind schedule, not meeting packing specifications, and not correctly labeling a carton. With a chargeback, the next payment made to the vendor is reduced. It could go down a flat…